Welcome to our website

From the 1st September 2014 Stoke-on-Trent Parent Partnership Service will be known as the SEND Information, Advice and Support Service (IASS). The service has changed as a result of the implementation of the new Children and Families Act 2014 and the new SEND Code of Practice.  If you have a child with special educational needs, trying to get the best advice and help may seem like a confusing and frightening experience.  

We provide confidential, impartial information from education law on disability, health and social care to help parents/carers, children and young people in making informed choices enabling them to play an active role in relation to educational decisions.  We can offer support if you have concerns with or without an Education, Health and Care Plan in place for the child or young person.  The service works with Nursery, Primary and Secondary schools, Academies and Post 16  settings, to promote positive engagement with parents/carers, children and young people. The service also work with alternative provisions as well as special schools and mainstream.

About us

We provide free, accurate, impartial, confidential, information, advice and support relating to special educational needs and disability (SEND) for parents/carers, children and young people 0-25 yrs.


Explanations in nice bite sized chunks!


Check out our list of commonly used phrases or terms with accompanying definitions.


Young People

Check out our information for young people including useful resources, links to higher education, our Over 16 Zone and our Over 19 Zone.

Contact us

Business Hours

​Monday - Friday (08.00 to 17.30pm)

Telephone Helpline Operates:

​10.00 to 17.00pm

An answerphone service is available outside of these hours.

Saturdays & Sundays: Closed

This website is maintained for your personal use and viewing.

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© StokeLearning Services 2018

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